No customer service
Booked this hotel with bookit as a special. Arrived and was told by hotel staff that the package was not listed. Pulled up my email on my phone to verify, not good enough!! Needed a paper copy??? Was told to go to the business center and pay for internet access and printing fee...Absolutely no help from the front desk at all, zero customer service! Very disappointing. Also did not get the king room we requsted, no apologies there either, was told to check the next day so we could move! Had to call book it (very helpful) for them to fax over a copy, had to stand in the lobby for 15 minutes to pick fax up and walk it to front desk. Hotel was nice, comfy bed, nice pool, but NO customer service!
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