YOU CANT BEAT THIS ONE
we had reserved 2 adjoining rooms with double beds. upon arrival which was quite late, we found that each room had a kingsize bed but no double beds. temprature outside was in the 80's the a/c in one of the rooms were not working. called front desk and was told it takes time to cool down. the place never cooled down, and my kids couldn't fall asleep. Second room had cockroaches (even one is too much) in the bathroom. Was too exausted to make any changes at midnight. we took the cusions from the sofabed (one room was broken) and put the kids to sleep on it. were given a third room on a different floor to make up for lack of bed space, but nothing beats the broken a/c room was sweltering all night. upon check out i notofied the attendant at the desk, who took note but said he was unable to do anything as booking was made through HOTELS.COM. I called hotels.com and was given the runarounds. finnaly they told me they were unable to do anything. they gave me the name of the hotel manager to contact, the manager is the only person able to make decisions. I HAVE NOT YET REACHED THE MANAGER.
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