I happen to be in a first-time situation for me where a person I was traveling with set off my inner warning system and scared me with his actions. The desk clerk and maintenance man found me another hotel (in a town that was FULL at leaf time,) made the reservation for me at another hotel, gave me directions on how to get to it and escorted me off their property for me to go to the other hotel safely. THAT"S customer service. The hotel room I was in before I left was very nice and at a good price.
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