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Hit and miss...

We visit Seattle at least once a year and have stayed at a number of wonderful hotels... this was our first stay at the IATM. Stayed for 4 nights. Wife's birthday. First the good... Nice little birthday cupcakes in room. Staff is very considerate and helpful. Location is the best thing. Now the bad... The hotel had lots of available rooms but we were given a small room with a terrible layout. When we asked to be moved the person at the desk implied that most people disliked the room we were given. The next room, had an old Tempur-pedic mattress that sagged in the middle. After a very uncomfortable night we moved again. This time the room was okay, however, the elevator noise was unrelenting and everytime someone accessed the courtyard rooms the corridor door slammed loudly. Decided to just tough it out and not move again. However, the worst ripoff is the horrible treatment we received from Bacco - the hotel bistro that provides room service and eat-in breakfast. While they brag about fresh ingredients from Pikes market our breakfasts were tired fruit salads and dry French toast that proclaimed warm maple syrup and came with packaged fake syrup. When we complained the excuse the restaurant person offered was they couldn't get fresh berries or real Maple syrup. BTW, this was a 'busboy' because the waiter had left the restaurant for a smoke or something and the chef couldn't be bothered. Duh... Pikes market is next door. There are many great restaurants DO NOT go here! Conclusion, the staff is great... unfortunately, the hotel needs to work on client comfort. We won't be staying here again! R P - Vancouver.