Great service until !!
We had a wonderful time with our stay until a group of young adults checked in. 85 young adults, with what seemed to be no adult supervision. The service went bad for us when the Operations manager didn't know how to handle the situation. The dinning service was very poor the whole time this group was there. The experienced staff seemed to be used for this group, while the staff that was used for the regular patrons were wearing badges that says I AM ON MY OJT !! The "OPERATIONS MANAGER" showed no concern over our complaints about the bad service we were experiencing. Our complaints about our food taking 1.5 hours to arrive at our table, at which time we canceled part of our order because the food was cold. Then the experience got even worse that evening when the group was running around the hotel being very loud. They were allowed to use the pool until after 12:30 am, our room overlooked the pool.
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