I was there for a week, and I should have known it would be a disaster as they managed to NOT respond to emails requesting a reservation, I had to call them 3 times--their email didn't work.
The maids were the worst, I had to yell at them to change the sheets which they managed only twice in seven days. Breakfast was horrible, I went to the hotel next door and paid. The shower didn't work--my girlfriend washed her hair at the POOL SHOWER. The television didn't work. I sent my clothes out to be cleaned and was assured it was same day service--three days and much yelling better, I got half of them back, and had to negotiate for the rest.
There was a convention in town and I couldn't stay at any of my usual places, but believe me, I tried to change hotels. This place bills itself as a luxury hotel, what a joke. Oh, and the rooftop jacuzzi? Filled with green crap that I was told, on a daily basis, would be cleaned. nope. This place stinks.
Thank you for reporting abuse on this Yahoo! Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo! Travel users just like you.