The Sticky Wicked was beyond HORRIBLE service. We were served the wrong order & were assured we would also get out correct order of drinks. Bartender didnt like that we didn't want to pay for what we were served and didn't order (One drink).Bartender just kept looking at us and shaking his head & I asked him is there was a problem and he said "You shouldn't drink a drink you don't want" and I replied "I'm a bartender and I know I shouldn't HAVE to drink a drink I didn't order, I was assured I'd get the drink I ordered and was told that you as a bartender know everything and that id like it" Regardless if a person likes it or not, they still didn't order that. CORRECT THE SITUATION
I asked for the managers phone number and she kept telling me no and I said "I'm not from Victoria, but you are not making us want to come back here because this is very poor customer service. I don't need your bartender shaking his head at us because of a problem he created. Is this how you treat all your customers?" and she replied "Oh well honey then there you go, you don't even need to worry about coming back"
Having worked in Restaurants & hotels the past 9 years, I know bad customer service when I see it. If you want a good place to eat, spend your valued money and walk up the street a bit, there's a great choice for restaurants and pubs for much better service.
First off, she shouldn't have served the wrong drink knowingly!!
When a customer has a bad experience, more people find out faster then if they have a good experience and working for a hotel, I've been making sure I tell all of my guests NOT to go to the Sticky Wicked. Remember that Sticky Wicked Staff!! It's not all about the tip, it's about giving good customer service and enjoying your guests so that they turn into repeat guests.
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