Good Hotel bad Location
It was my first stay at AnCasa Hotel. Overall, it was fun and quite glamorous.But I experienced during the breakfast time. The food provided was boring. For two days, I ate the same food. And the crew, they seemed busy all along. Even the simple utensils, such as teaspoons were not refuelled immediately. There was once I found a guest refuelling her empty water bottle with a guava drink. The waitress interupted her meal, but questioning why she refuelled the bottle and didn't even apologise for the interuption. It seemed authoritarian and not suitable for the service environment. I found that it was inconsiderate to do that, but the way of approach towards the guest was unacceptable. Maybe I would not return to the hotel again if I were the victim.And the security staff were not smiling. If hotel emphasises service, I believe even security staff must learn how to smile to their guests.Yet, I got a pleasant experience when I checked out. The female receptionist was so polite that it really made my day, despite the hussle and bustle of traffic background outside the hotel.
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