Nice Location, Bad Reception
I stayed in the hotel with my son for six nights. Location is excellent. Restaurant quality is reasonable. Room is not too bad; but less than expected relative to the rate. There was no hot water on one day; so we had to take a cold shower. The bath tub was half blocked. Cleanliness was less than average.
The worst part of the hotel services is the reception. No smiles. No nice words. On the last day of my stay, I requested an extension for 1 hour free of charge. The receptionist refused to given even part of the hour with no apologies. He told me that I have to pay 20 pounds for each extra hour. It does not matter with you stay in the hotel one night or 10 nights, you have to pay 20 pounds for even part of the hour extended after 12:00 noon. The hotel was not crowded; otherwise stay should not be extended. But the fact that the receptionist was willing to extend the stay if 20 pounds are paid indicates the unfriendly nature of the hotel. Again, No smiles. No apologies.
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