ROACH HOTEL DON'T EVER STAY THERE!
If I could, I would rate this place with a negative star. The Zane Grey Pueblo Hotel should be called the Roach Motel. The staff was extremely rude and stuck up. They were also very ignorant (especially the french guy) in thinking everyone who stays at the Zane G. have previously been on the island. So, they tell you nothing and expect you to figure things out on your own. The crazy thing is when you make your reservation, they ask you have you ever been to the island before, you would think when a customer replies, "no", they would offer some information i.e. this is the boat you take and this is when the last one comes to the island. What's the point in asking?. The owners will tell you the cabs are complimentary, but they are not! We even asked for a cab and were told we had to call ourselves. Watch our for the cab drivers in this location, they will tell you it's 8.25 to do up the hill or down the hill and a few minutes later, the rate will increase to over 10.00 for a mile drive down the hill. We had a family emergency and the hotel would not even let us re-book for another weekend. We either had to take the room or lose the money, re-booking was not an option. I think that is very unprofessional and extremely rude! The rooms were dirty and very dark. The office closed early in the day, so you were left on your own to figure anything out. The location is VERY inconvenient. I would never wish this place upon anyone. It's a huge waste of time and money. There is nothing soothing or relaxing when you have dark clausterphobic walls, chipped paint in the showers, cracks in the batroom sink, floresent lights with spider webs, bugs in the bed, no air conditioning and no security. Also, there is a piano in the common room that some idiots decided to play from 10pm until 2am even though they were asked several times to stop. There's only one lock for the door. I would not recommend leaving any personal belongings at any time. If you want to travel to Catalina and experience a PURE NIGHTMARE, stay at the Zane Grey.
Thank you for reporting abuse on this Yahoo! Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo! Travel users just like you.