At first I really enjoyed this hotel. We were traveling with an infant and the kitchen area and space in the room really helped. On our last night in the hotel, we were told the water would be out for "a couple hours" for repairs. Several hours later the water was still not back on. We were given one gallon of water and told to use the bathroom downstairs. As we woke up in the morning to get ready for our flight home, the water was still off. We were told we could use the bathroom in one of the rooms where the water was working. As a woman, I didn't feel quite safe going into some strange room, especially after observing the front staff just handing out keys to anyone who asked.
I understand that there are times when things will need repair. However, I feel the hotel management did a horrible job handling the problem. They could have moved people to a different hotel the night of the repairs. I felt they were dishonest in not disclosing the possibility of having no water for over 14 hours. In addition, the front staff seemed absolutely overwhelmed and uninformed about what was happening. Giving people a gallon of water and telling them to use the bathroom in the lobby area is ridiculous.
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