Not Up To Hilton Standards
I booked this hotel because it was half the price of the Hyatt... and I got half the service and quality that I normally get at a Hyatt (and most Hiltons). For the good points: it is centrally located on the island's main highway for sightseeing. If you turned left or right out of the resort, you would reach the end of the road in about an hour. The pools were great and not crowded... EVER! The restaurant served good food that was priced within reason compared to the few restaurants offering the same cuisine on the island. Housekeeping gave us whatever we wanted whenever we asked. The beds were comfortable and the shower worked well.
Now for the bad: the front desk staff is HORRIBLE!!! They had an attitude from the time I checked in until I checked out. Even though the resort just completed renovations, some rooms were not completed and old material was left behind (e.g. old blinds were left on the patio door instead of the newer, wooden, sliding doors). My rate included a rental car. When I asked them where my car was, they told me I had to go back to the airport to get it. They wouldn't even drive me to the car rental lot! They drove me to the airport to wait for the car rental shuttle!!! While the pools were never crowded, there were not many lounge chairs around the pools. I ordered from the pool bar and it took one hour for one of my orders to be delivered. The beach is NOT swimmable. It is rocky with a rough surf. Nice to look at but don't go in.
I've heard people using the Entertainment Book coupon to stay here for $105/night. That's about all this place is worth until they correct their people issues. I got through my experience by spending most of my time somewhere else and only going back here to sleep. I'd opt for the Hyatt or Princeville Resort next time.
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