Charming But Then It All Fell Apart
It's a lovely place, clean, comfortable, charming and the staff is friendly.
But! I had made a reservation for myself and for my mother. When I arrived I discovered they somehow they had us down for three separate rooms/reservations. When I told them we didn't need three reservations, since there were only two people, they wouldn't cancel because it was less than 48 hours.
I was appalled. What kind of customer service is that?? You make a mistake, you eat it and move on. But they wouldn't and so I got charged for the extra rooom.
The first person I spoke to about this was like talking to a wall except less intelligent - a nightmare. The second conversation with someone higher up was more civil but equally frustrating. They wouldn't budge.
It's really too bad. Otherwise I really liked the place but I can't go back now - their attitude ruined my weekend.
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