Avoid This Hotel Like the Plague!!
We reserved a room on 8/23/10 through Wyndham Rewards for 7/7/11 through 7/9/11, got there around 3:30 pm on 7/7/11 to check in and was told they ran our card around 12:30 that day, it was declined and our room was canceled. My guess is whoever runs this hotel is very greedy, has no respect for their customers, saw that we were given a $53.99 room rate and wanted to resell the room at a higher rate due to NASCAR weekend at KMS. We talked to our bank afterward - they confirmed that no such card transaction took place and our card is in good standing. We also talked to 4 other couples in the lobby who reserved a room through Expedia - he pulled the same crap with them. The English speaking guy behind the counter would not let us get a word in edgewise, even though my card was used merely to guarantee the room until 4 pm 7/7/11, then had the nerve to order us off the property and called police after we told him this was unAmerican. Before police arrived, he followed us out and tried to goad my husband into fighting with him saying things like, “Why you leaving, are you chicken?” We called the main number for Super 8 after the police believed this crook's story and ordered us to leave this sham of a business. We talked with a wonderful woman named Jackie who took our complaint and gave us a case number. She also included my conversation with our bank in our complaint. She was able to secure us a room in Cincinnati, Ohio at $50 a night. The room was further away from the speedway, but at least our planned trip to KMS was not totally ruined. Jackie also tried to call the Super 8 in Florence to get their side of the story and said he was very argumentative with her as well. She also caught him in lies about standard Wyndham chain policies and about his interaction with us. We have stayed in many hotels throughout the U.S., have booked our stay for NASCAR races well in advance, and have never been treated so disrespectfully or dishonestly. When we arrived home this morning, my husband went online and emailed the mayor's office of Florence, Kentucky to let them know of our horrible experience in their “fair” city. Super 8 in Florence, Kentucky needs shut down - this is no way for anyone to do business!!! When we rent a room, we leave it the way we found it - in a clean, organized manner. We certainly did nothing to this horrible man to be treated so unfairly. After reading all the other reviews about how filthy the hotel is, perhaps it was a blessing in disguise that we didn't stay in this dump. Avoid this hotel at all costs - it's a Nightmare on Dream Street!!!
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