Report Abuse

Keep looking at other hotels on the strip

My friend's family & mine spend 6 days at Hotel Emporio through an all-inclusive package from FunJet vacations. We had issues ranging from taking too long to be served at the Front desk, Room Safe not working, Water dripping from the faucets all night, A/C not cooling, Loud music playing till late hours of the night, Room keys not working a couple of times, roaches in the room, not many English speaking staff, unclean Hot water Spa and worse cold food on the buffet. Hotel staff appeared incompetent to address customer complaints. My worst experience was when they booked us for a 'special dinner' as part of our all inclusive stay, only to find out that the restaurant was CLOSED !!! In talking to the front desk and after a couple of hand overs, talked to restaurant Captain. He apparently had no bestowed authority on him. When asked if we could could order off the menu at one of the other restaurants. I was shocked to hear that as we were part of the all-inclusive deal, and could order off the menu only if we paid extra !!! At this point I sounded him the riot act of Customer service in the Hospitality industry, unfortunately with no avail. Next day, we escalated to the Hotel manager, who offered us to come in for lunch, (a kind gesture to redeem themselves, I imagined). My mistake in accepting that offer. We ordered lunch off the menu. Nothing out of the ordinary: just 4 fish dishes. Not even lobster. An hour and 15 minutes later I was told that the Red snapper dish was missing an wrapping leaf. I asked to bring the dish in their best possible way as we all were very hungry by then. But wait, it did not stop there ... When our order finally came, not only was the order 1 dish short, but we also got steak instead of fish. Apparently, the English menu and Spanish Menu have different items. We ended up splitting the 2 fish dishes amongst the 4 of us. I dish smelt fishy, possibly the fish wasn't fresh. Bottom line, if you care only about the drinks, hanging by the pool or the beach, this Hotel may suit your needs. AR ... Unhappy Patron ...