Horrible front desk . Great concierge. Good food. Bad waitstaff.
My wife and I stayed at this Westin for several days for the National Bison Assn annual meeting. The hotel is architecturally beautiful, however we did have some service issues.
When we checked in the first morning, the front desk clerk (male) would not shut up! We just wanted to get to our room. Instead, he droned on and on about the hotel's services (which was fine--and expected), but also proceeded to basically talk through the menus of every restaurant in the area. He certainly was not selling his own restaurants. He wasted our time.
The major plus for the hotel was its very informative, intelligent, and friendly concierge. She went the extra mile for not only us, but also the rest of our group. Just exceptional!
The main restaurant had very good food--a little pricey--but worth going to again. The service there was marginal--the young pretty waitresses just seemed to be more interested in talking to one another and being pretty rather than helping us. Restaurant manager a plus.
Thank you for reporting abuse on this Yahoo Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo Travel users just like you.