They could not find our hotel reservation and forced us to call our third party to resolve the issue. There were no apologies for the over an hour long wait when our reservation "magically" appeared. West wing forces you to walk through the first floor hallway, which is poorly lighted and has depressing grey walls, to get to the elevators. The room was not worth the price we paid. The bathroom has no lock, the window is behind the bed so looking at the view is nearly impossible, and our sheets were stained and dirty when we arrived. Im a little over 5 feet and my feet stucked out of the bed. Those beds are extremely short. The hotel was so packed at times that certain parts couldn't even be walked through anymore. And to top off my first time in Vegas and a celebration trip for my birthday, they charged me the resort fee when my name isn't even the one on the reservation.
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