Service was 5 star. Hotel staff was omnipresent and friendly. We were upgraded to a recently renovated room. Our new floor was still being completed so some of the facilities were not available the first couple of days. No heavy construction, but mostly final tweaks to the room, and furnishing the common areas. The AC in the room worked, but could not be adjusted from 20C, so we left it turned off most of the week. We had a very well equipped kitchen and dining area, two 42" Plasma sets, very comfortable beds. Even the Murphy bed was very comfortable.
There are several Pools, two Hot Tubs, beachfront and indoor Restaurant and Bars. There is a nice little gym and Spa. My favorite place was in a hammock under a grass roof next to the beach. I often took the PC with me to browse the internet from poolside or the hammock. Life can be pretty nice sometimes.
Overall it was very quiet and comfortable. Not really geared for the Spring Break crowd looking for a Hot Time. The beach was very clean and the surf was light because it is facing north with good protection Isla Mujares. Heavier surf is available on the east facing beaches. Most areas were wheelchair accessible, and the staff was very accommodating. Bus service into town and the rest of the Hotel Zone is frequent and cheap, although bus stops are a bit of a hike from the front of the hotel. There are always cabs available standing by on the hotel grounds.
Our severe lack of Spanish was never a problem. We were always able to find folks that were helpful (even in Walmart, unlike other reviewers). The town of Cancun was somewhat run down, I suspect in part because of the slow world economy, but also because of repeated hurricane damage. We did manage to find good restaurants wherever we went, and did not have a problem with Montezuma's Revenge.
I certainly will be going back, and the other guests that we talked to seemed very pleased with their choice of Casa Maya, and most were repeat customers already.
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