I will not recommend this hotel to my worst enemy.
The room was not at all like the pictures posted. Our room had an offensive odor, six inches of frost on the inside of the frig., food smeared on the outside of the microwave and furniture and carpets were old and needed updated. The pool area was faded and some of the lights were broken, not at all like the beautiful pictures posted on the internet. Not what I would expect from a so called luxury hotel. As it was late when we arrived, we stayed one night only, the following morning we checked into a better hotel. We were supposed to get a credit on our visa, which they have yet to remove. But every time I call to try to resolve this issue the employees tell me that they do not wnt to get involved in the situation and I am transferred to a voice mail. No one ever calls me back. Furthermore, the receipt we were given was very unprofessional lacking any company name or letterhead and with out our departure date. We were charged the full amount of the stay on our visa and I can not seem to talk to any one about why these charges were not taken off our Visa. This seems extremely unprofessional to me. Furthermore, we asked for our records for the time we stayed there, but they can not find any of our records indicating when we actually checked out. This has turned out to be a nighmare for my family. I would not recommend this place to my worst enemy let alone any friends or relatives.
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