I stayed at the Roberts Mayfair in August 2007, it looked like a great place online. Not Quite. Parking was AWFUL!! The entire floor we were on was under construction, there were black marks over all the walls. The room which we were given was nasty, the room smelled of mildew and there was mold on the floors, and in the tiles of the bathroom. The carpeting by the doorway was wet. We left the tag out for our room to be serviced, and housekeeping never came. Our last day there, we called down for towels and it literally took over an hour for any to arrive. Service was absolutely horrible, and the people were unfriendly. I asked for a manager to call me, left numerous messages, and the calls were never returned. We were considerably overcharged on my credit card which took forever to correct, and I had to get in contact with the customer service over the all the Wyndhams. And now suddenly, in December, they have charged my card AGAIN, while I was in Dallas, TX. They said they would correct it, but have yet to do so. They try to say it will take 5 to 10 business days to correct, however the Wyndham in Dallas adjusted my account and the credit to the card went through the same day as the charge. I am reporting them for credit card fraud, and may even try to sue for bank charges that I will be incurring for having to shut my card off and obtain another card. The Wyndham should be ashamed of even being affiliated with the Roberts Mayfair!!! This hotel is the worst of the worst. It should be shut down. I would suggest a Motel 6 or Super 8 before this place!!!
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