Not what we expected!
The hotel is beautiful. We loved the jungle walk to the beach and pool with all the birds, critters and monkeys. The staff were very friendly most of the time. What we had not expected was the many, many, many children that were there. Wow!! It was like a Chucky Cheese landed in the middle of Disney World! We were tripping over kids at the buffet lines, at the pool and on the beach. Don't get me wrong. I love kids. Just not so many. My husband and my 15 year old daughter and I had gone to Iberostar Del Mar last year and had a great time. There were kids there but since it is a bigger place it didn't seem so busy. The beach is very pretty, but the waves are very big most of the time. The food is ok and there is plenty of it but again, we thought the Iberostar Del Mar was laid out a bit better. Yes, the beds are HARD! Some days we did not get the best service at the buffet, but if you ask for anything they do their best to get it for you. The one thing that upset us everyday was people who would get up at 6:00a.m. and lay their towels on the pool chairs to save them. There are not enough pool chairs as it is, and when you have people who save them and then don't show up to claim them till 5 or 6 hours later, that's very annoying!!! My husband is a morning person and he was up by the pool at 6:00a.m. and he witnessed it everyday. They have signs saying not to do it, but it happens nevertheless. I guess the only way to fix this problem is to get alot more chairs. Most of them by the pool are broken anyway, so it would be a good idea anyway. We truly did have a nice time and again, the staff was great. I guess we'll go in the "off season" from now on. We probably won't go back to Iberostar Tucan.
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