The service was incredible. We were impressed by the clenliness and the frendliness of the staff. The restaurants are very good especially the Japonese one, but for lunch the buffett was filled with hot dogs, hamburgers that tasted different and fries. There were other choices but no salad bar. Breakfast was good just because of the bacon but lunch was tough all 6 days with the same choices. We went into Playa del Carmen one day and had a lunch that blew us away and it was tough because we could have been eating like that the whole time. Also very important buildings in the middle of the resort (and for Quetzal as well) can hear the very loud late night show which goes until 11:30. We were on vacation but we had some early plan one night and it was frustrating. The beds are hard but we didn't mind because our bed at home is very firm. We were a gay couple and we didn't experience any negative reactions from staff or other vacationers. The drinks are very watered down and one tip is to bring a big insulated cup, which they will fill up but also ask for an orange juice and Smirnoff and not just a vodka. We had a great time but probably won't do the all inclusive again just because of the quality of the food.
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