Very, very nice
This is our second trip to the Riviera Maya. Last year, we were about 1/2 hour further South of Playa Del Carmen so this year we booked the Iberostar just outside of Playa Del Carmen and did not really know what to expect. The short version is: FANTASTIC! We were there on our honeymoon and were joined by some family members and friends that could join us and all of us loved the Iberostar Tucan (and Quetzal - same place for the most part). The place was very clean and well kept, which is probably harder than you might think considering they make a great effort to keep the place very in tune with nature including a jungle in the middle of the resort that has all kinds of local wildlife including monkeys.
Service: Outstanding! On the beach, at the pool, wherever you may be, there is always a smiling face ready to bring you a fresh cold drink. At dinner, I was drinking wine and my glass never got below 1/4 empty without being refilled. Excellent Service all around. The in-house entertainment staff was also top notch. The "star friends" were great to deal with, very friendly and funny. The guy that did Michael Jackson absolutely nailed it! We watched the in-house show every night because it was so entertaining.
Cleanliness: Everything was very clean and well kept including the room and the site.
Location: Our goal was to be near Playa Del Carmen, which is a central hub for the Mexican Carribean. I like to explore and interact. Playa did not disappoint with excellent food and street vendors. If you do not like the idea of haggling type of shopping, it is not for you, but if you like interacting with a vibrant, bustling community, then you will love it. We never felt unsafe or insecure at all in town. Maybe a little hard to find a bathroom sometimes, but not too bad.
Value: For a 5 star that truly is a 5 star place, I thought the value was great. The combination of service, location, a great beach and fantastic staff made the trip very enjoyable. My wife and I as well as the rest of our group that went would gladly return here.
If you are looking for a great place to stay and also a place where you can explore off site, this is the place for you!
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