Worst Service in All of Seattle
I booked a room at the Moore for a night. On the website, while booking, one of the very few amenities was free parking, a very huge bonus for downtown. When we pulled up to the hotel loading zone, I asked the front desk person where we could park. He said they actually don't have free parking but do have an agreement for parking up the street at a garage. I asked him if it was free because the website said it was.
He, very tersely said " Its not on the website." He turned his computer screen towards me and said "Where did you see it?" I told him while I was booking the room it was under amenities- he responded that I was wrong. I asked him if the parking was secure because we have had our car broke into right across the street.
His response in a very hostile tone was "I just went over that with you." I told him there was no reason to be assy. He promptly canceled my reservation and told me to go stay somewhere else. I apologized to him-(assy probably wasn't the best word to use but it did best describe his attitude)-he was the one being rude to me- and asked him to please not cancel my reservation. He told me to leave.
Apparently, The Moore Hotel doesn't believe in customer service and thinks that hostility is the way to treat people. The moral of the story is, I didn't stay at the Moore but my review is based on its front desk employee who was rude, hostile and should be let go. There are thousands of people looking for jobs, why would a business keep one who loses customers?
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