\"Our a/c didn't work and they didn't care.\"
First of all, the photos on the internet are very old. It does not look like the pictures. Not maintained, from hot tub not working to missing trim in bathroom with black stuff showing and swing set about to fall down when 6 year old (43#) swinging on it. There also is no a/c in game room. Our cottage a/c unit not working, so they came and scraped black stuff off filter, then it worked okay. Even though we couldn't sleep the 1st 2 nights due to sweating, they said they would not compensate us and the lady in office was very rude about it. No wonder they ask for the balance upon check in. Don't believe their website description or photos.
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