Rude, unfriendly front desk staff
The hotel itself was great. Seemed to be newly renovated. My room was very nice and clean. The lobby was beautiful. The free shuttle service to and from the airport was great - except don't expect any help from the driver with heavy luggage. He will not move out of his driver's seat.
I found the front desk staff and hotel operator to be quite rude, unprofessional, and unfriendly. I had to make 8 calls to the front desk to ask for one little thing. I got a bunch of promises, but no action. I finally had to go retrieve it myself.
All in all, the room was excellent, but the staff was TERRIBLE!
Thank you for reporting abuse on this Yahoo Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo Travel users just like you.