Cute, for a drink- don't stay here!
We were disappointed- arrived at 8pm, room was not ready for at least 30 minutes, when we did see it, it smelled horribly of bleach and mildew, finally the manager moved us to a sister hotel around the corner, where we found that our bathroom had not been cleaned since the last guest (gross! hairs in the sink, toothpaste goo on the ledge, dirty glasses, etc.) and we had no clean towels. Front desk obliged with one towel after two requests, and the room was STILL not cleaned while we went out to dinner. When we returned and asked for towels and a bathroom clean later, the front desk clerk shrugged his shoulders and said there was nothing he could do. We asked to see the manager at 9AM, she turned up around noon, and was kind enough to knock 20% off the bill- a paltry sum. Group manager did not respond to repeated telephone calls.
I have never even changed from one hotel room to another before- this was pathetic. Its too bad because on the surface these hotels look really cute!
Thank you for reporting abuse on this Yahoo Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo Travel users just like you.