Would never go back!
I have stayed at this hotel twice once last year and once a few weeks ago. Our first stay the room was not what we had reserved and we had to have it changed and the customer service reps were very rude. I booked this hotel to stay at during my wedding a few weeks ago thinking that it couldn’t be as bad as it was last year, unfortunately it was worse they booked me in the wrong room after I had been on a waiting list for a balcony room when I told them there was a mistake they told me I was wrong and they wouldn’t refund the money I had paid for the supposed upgrade. I made all my agreement through their reservations department and I dot see how this mistake could have happened. I even called to confirm my reservation and they said it was a balcony room. I also tried to rent the observation deck for my wedding ceremony the assistant manager said he would have the board look over my request, but no one every contacted me back. I called 6 times and just got dumped into voice mail. Being that I have stayed there before I was extremely disappointed at the terrible service, especially the lack of courtesy on my wedding. I would never recommend this hotel or go back.
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