NOT the best Key West has to offer!
First I must say, we had a very nice view from our room of the Gulf of Mexico and the pool is very nice. This is where the nice part of the Galleon Resort begins and ends. My wife and I come to Key West twice a year and have stayed at some of Key West's nicest hotels and timeshare units. The front desk clerks at the Galleon need to take a course in interpersonal and customer service skills--very rude and act as if your smallest request is a complete inconvenience to them. First impressions are very important and it leaves a bad taste in your mouth when your first experience with a resort is rudeness. We had broken toilet seat that needed to be fixed and the maintenance man was rude as well. He made it a point to find my wife and complain about our use of air conditioning--Key West is a tropical climate and air conditioning is needed with the heat and humidity
Housekeeping--what housekeeping?? I understand at a timeshare you do not get daily housekeeping and we did not expect this as we are timeshare owners. No towels were changed during our week stay, we needed to empty our own trash, and I don't want to even speak of the condition of the bathroom-the toilet was a science project and was probably not cleaned for months. I had to laugh when housekeeping made it a point to leave an tip envelope-that really takes some nerve. My wife had to sign a release form just to get the balcony doors unlocked--I'm staying at a resort on the water, why in the world would I want to be able to see the water or sit on the balcony?? I had to go to the front desk three times and sign a form just to get the balcony doors unlocked.
In the guest directory it states as part of the check out procedure you have strip the linens from the beds and on top of it you could be responsible for an excessive room cleaning charge. The Galleon is not the best Key west has to offer!!!
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