DO NOT WASTE YOUR MONEY!!!!!
There were 12 people in our group so we reserved 4 rooms on Presidents Weekend 2012. The website offers discount rates for AAA and Military but this hotel does not accept any discount. The rooms were $125 a night plus tax. We checked in on Friday night and everything seemed very nice about this hotel. As the weekend went on, it became a nightmare. First one party of our group could not get back into their room and it took over an hour to have maintenance finally get in, they moved them to an "upgraded" room on the smoking floor. Saturday, maid service was done in all rooms, Sunday maid service was done in 1 room, 1 room had a "Do Not Disturb" on their door, and the other 2 rooms were not cleaned at all. When asking the front desk as to why our rooms were not cleaned, they stated that we had "do not disturb" on our rooms. We travel all the time and NEVER not have our room cleaned. We ran around looking for towels and toilet paper and finally had to get our amenities from a near by room. We spoke to a maid who stated that all the other maids left when their shift was up and basically said screw it, and marked down that all these rooms had "do not disturb" on them. When we went to bed, we saw what appeared to be flying ants in the room. (We did not bring this up to management, although we should have) When we checked out on Monday morning we brought all these issues to the manager and we were treated very rudely, and dismissed like our complaints weren't valid. We were in the middle of talking and the manager just answered the phone like we were not even there. We ended up contacting Best Western Corporate Office and were treated very kindly and they listened to us and took their time to make us feel like we were paying customers and not just the scu under the managers shoe. I will say i will stay at a Best Western again thanks to their Customer Service but i will NEVER stay at that hotel again. I dont care how close it is to the interstate or Jackfrost/Big Boulder ski areas. Not worth the feeling we had leaving that place
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