I can honestly say that I believe that this hotel is getting a raw deal. I have stayed MULTIPLE times at the United Inn on buisness and have never had a negitive stay. As with all hotels, occasionally there have been glitches, but management is always nearby to help, if at all possible. The shuttle runs 24-7, and even if their driver calls in, thet will still get you a cab to go to the train station or airport...at their expense. The shuttle charges $10 to go to the SYR Airport, as opposed to the $20 you'd pay a cab to go the same trip...the shuttle is cheap and convienant. They breakfast was acceptable, they don't offer steak and eggs, but if you want that you'd probabily rather go to Dennys across the street anyway, they offer bagels, muffins, danishes, cereal, juice, fresh fruit, etc...for somebody on the go, this is very convienant. In a prior post an individual called out one particular desk clerk, Nathan, and I must say that after dealing with Mr. Nathan repeatedly that they are completely off base with their accessment, Nathan is a VERY respectable hard worker, as are most of the employees, everybody at the desk falls under this catagory, as do the manager, who is always available to his guests, his door is always open when he is in right off the main lobby, so if there are ANY complaints he is typically there to make things right. Is this the Ritz Carlton, no, it isn't...but if you're looking for a decient nights sleep at a reasonable rate I would highly recomend the United Inn and all of their services. To the United Inn, keep up the good renovations and the great work, and I'll see you soon!