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Review title
Be Careful Staying Here
Review excerpt
The Berkeley has a wonderful reputation, but out experience was very different from what was represented. The staff was distant, barely courteous, and mostly absent. The low wattage bulbs in our commodious room were so irritating that we actually stopped and bought a higher wattage bulb for a lamp. We couldn't even see our clothes. But the biggest upset is that we were charged for an extra room that we cancelled well before the deadline on the Confirmation paperwork. As we excitedly checked in, we overheard people in line in a vigorous argument with just such a situation. It never occurred to us that it would happen to us. We didn't find out that we were charged for that room until we got home and it showed up on our debit card statement. In trying to deal with the bogus charge, we have been spoken to very disrespectfully, stonewalled and accused of lying. So, while the building itself is lovely and clean, I would warn you to reconfirm what you are being charged, and bring lightbulbs with you.
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