**HORRIBLE CUSTOMER SERVICE
trip ended before it started. Customer service made a mistake in the reservation and reservation was cancelled! I was never notified, no accomodations were made. Worse customer service i've ever experienced.
i was upset that a mistake was made in to the booking, but got angry once i learned it was completely cancelled. Both my phone and email address is on file, i should have been notified. To top it off, nothing was done to correct the issue, just an apology. i will never ever stay at a sandals resort!!
**please confirm reservation before departing or booking flight although you may receive an invoice and voucher indicating all is well.
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