Will never stay again
To begin...the room service is horrible. They didnt clean our rooms until 4:00pm or later, every day. Which meant we had no new towels for the shower and there were never towels in the pool area. When asking the front desk for towels, they didnt have any either. We had left all of our shower stuff in a joint room($40), which was to be switched to the other room, but never was and actually disappeared and was never to be found, even after contacting room service and the front desk, it could not be retrieved anywhere. We tried to eat at the buffet one morning, and it took almost 20 minutes for any of the 5 servers walking around to seat us. Once seated, we decided on the buffet which didnt have any plates and only a little food left so we ended up leaving and going to DD instead. And the pool, which the kids were really looking forward to is inside wtih no ventilation so you are just breathing in chlorine which hurts, and it is rather small. We were not impressed at all. The holiday inn is only 100 feet down the road and looked much nicer. It is very right across the street from Mystic Aquarium and plenty of places to eat, but I would not recommend staying here for more than one night, if that.
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