Loud street noise and run down!
Since I was traveling on business, I had requested a room on a high floor to get away from street noise. I arrived around 10pm and found my previously higher room on the printout had been crossed out, and a room on the second floor penciled in. I didn't think much of it until I got to the tiny room that faced Telegraph Avenue, which is one of the main streets in the city. I didn't get much sleep with the buses driving back and forth that night. The next morning I asked to switch to another room. At first they said that they were booked but then the fellow saw that someone was checking out that morning. I had packed up my bags and put them in my car and offered to give the fellow my keys. He said that that was unnecessary and it was likely they could do the switch. I got a surprise when I returned that evening after work and they said that they had not switched my room. So after suffering 2 sleepless nights in the room, I cannot recommend the hotel. The bathroom was clean but the entire room was in need of a major overhaul. The only redeeming thing was the breakfast but that does not make up for the poor service, noisy conditions, and run down room.
Oh, and I had filled out comment card which but they don't have a comment box that you can drop the card into so you have to hand it directly to the staff.
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