I stayed ~ 2 weeks for business. The hotel has nice views and the pool area is attractive; food at the hotel restaurant is OK-to-decent. That's about it for the good. For the rest:
1) Rooms. The rooms are average at best. The drapes were stained or torn, there were what appeared to be cigarette burns on furniture (even non-smoking rooms) and none of the additional locks on the doors functioned. The locks on the sliding glass doors to the balconies also did not work and in one bathroom, the bidet (which I did not use) had what appeared to be feces smeared on the outside of the bowl.
2) Cleanliness of eating areas. Whilst eating dinner by the pool one evening, I noticed a rat emerge from a drain, poke around a bit and then return to the sewer. Unappetizing, but I figured this was outside, near the beach, and could happen anywhere. But later, while eating in the indoor bar, a fellow guest pointed out a mouse scurrying about. When we told the waitress, she just laughed. My fellow guest told me he had seen a rat in the bar the previous night.
3) Service. The front desk is understaffed and very slow.
I asked for a seaview room after check-in and was happy they accommodated me after a few days. But then I received a phone call one evening asking that I move to a new room as they would be doing construction on my floor. I agreed, but when I went to the front desk to see about moving, the front desk person had no idea what I was talking about. It turned out some local dignitaries would be using the floor and I was being asked to move for security reasons. This was annoying, but seemed possible, and as I was being moved to a similar room, I agreed. I packed and waited 30 minutes for the bellhop to move me to my new room, but when we got to the room, it was occupied. He then told me to go back to my room. I was furious as it was now 10:30 at night. I thought I was not going to move after all. I phoned the front desk, and they said, yes, I was to move that night, as there were security issues, etc. So at about 11 pm, I moved to a new room.
The following day, I went to the floor I vacated to see the security detail there. . .but there was none. I later realized that the only difference between the room I moved from and the one I moved to was that the previous room adjoined to another . For my inconvenience and their incompetence, I received an unsigned, generic, photocopied apology letter.
For 2 of my meals, I was charged for items not ordered, which were corrected after I pointed out the errors. Upon check-out, I noticed a $200 charge for a party of seven that was clearly not mine (I was alone). The managers said these were just simple errors, but I see that another reviewer had a similar experience. None of the false charges occurred on days I moved rooms, so that could not be an explanation.
4) Amenities. The gym associated with the hotel is privately owned and charges ~$11 per visit or slightly cheaper rates for weekly passes. I bought a pass and went to the gym one evening -- and was told very rudely that my name was not on the list and that this was a private gym for members only. A few minutes later, my name was found, and an insincere apology was uttered. I complained to another gym employee -- who seemed to be a manager -- but she just told me the other employee was perhaps having a bad day. The gym itself is very small, with outdated equipment, but the attendants and other members were fairly friendly.
5) Taxi service. One taxi hailed at the hotel took me only part way to my destination and stopped to ask a friend (another taxi driver) to complete the fare. I complained to the hotel, but got no real response, other than a suggestion to hail a taxi from the street.
I would have moved to another hotel if possible. I certainly cannot recommend this hotel in any way (aside from one very nice bellman and one terrific taxi driver). I do question why this is a SPG hotel.