Poor Customer Service
My family and I stayed at the Madonna Inn on July 21st while driving up the Coast of California. The main attraction of this hotel are the rooms which each has a unique "theme" and are decorated differently. We were booked into the "Jungle Rock Room" which looks like a cave. I have young kids who were very excited about staying here. We checked in at approximately 2:30 pm. The front desk staff failed to mention that all power was out in the quest rooms (located in a differently building) due to a mylar balloon hitting the power lines. After walking into our dark, stuffy room which had no power, I called the front desk who "THEN" explained the about the power failure. They indicated that the power company was working to retore power. We went up to the swimming pool which was also without power and were unable to use the gym, jacuzzi or spa which was another attraction th the hotel. I called down to the front desk several times that afternoon and was asked to "be patient" and told that my bill would be adjusted to my satisfaction. The power finally came back on at 7:30pm that evening and it took over an hour to get the room cooled down by the air conditioner. At check out the next morning, I was given a $50.00 discount on my room rate of $264.00. I asked to speak with the manager who was conviently out of town. I paid the bill and left. I have since called the Madonna Inn several times and was treated poorly and rudely. The customer relations agent "Tish" just said "this was not our fault" and no further adjustment would be made to the bill. Her attitude was particularly cold and condescending. I would not recommend this strange, little, overpriced hotel based upon my experience. I think for the money, a Courtyard or Quality Inn would give a better value and nights sleep.
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