worst service for the price
We tried to check in early at the hotel. Got the worst service ever. We needed to get ready for a wedding at 3pm and they said our room would be ready by then. We asked if there was a place where we could get dressed and freshen up from our 5 hour drive down and to press our clothes. They refused any solution. It wasn't until my husband asked if they had a gym with a shower that they said he could use that. They wouldn't let us in the room for 10 minutes so we could press our clothes since this "nice" hotel didn't offer a laundry service. It was the rudest front desk clerk I have ever dealt with. When they finally agreed to let us in the room so we could use the iron and ironing board, the front desk clerk proceeded to tell me that he wanted our key to our room back and that I needed to come back for the key later. I told him, "Seriously? I need to come back and give you the key. What if I'm running late and don't have time?" He was snooty and told me he would appreciate it if I brought the key back. It was the worst service for the price. If I didn't have a toddler with me and we didn't attend a wedding here, I would have booked at the Embassy Suites down the road where it costs just the same. The place was noisy. You can hear everything around you. I could hear someone's TV and it probably wasn't even that loud. The beds were not that comfortable and the rooms were tacky. Only plus was that the room was clean.
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