Awful Customer Service!
VERY disappointed with this hotel. My parents stayed there for my Mother's 60th b'day. Sent her a lovely gift basket from Dean & Deluca - they signed for it but never gave it to her. They 'claimed' they called the room, but no follow ups. A week went by -- they didn't even realize that a perishable gift basket of goodies was still sitting there! They won't reimburse my parents or me for the cost of the gift basket. After having read all the other reviews on Yahoo, it sounds just awful!!!
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