Overall poor rating
Location: most ads for this property state that it is 15 minutes from downtown and/or the strip.
False, this location is at minimum 45 minutes from downtown or the strip by car. 1.5 hours if you take local transit. It is however, conveniently located next to Nellis AFB and you can walk over.
The cost to take a cab downtown will be $45 - $50 not including gratuity (if you can get a cab, see below)
Staff: staff are supposed to be knowledgable about the location, amenities, etc.
False, staff at Emerald Suites in Nellis were less educated than myself (someone who resides in a different country) about what's in the area.
* Emerald Suites staff could not advise me on the type of internet access in rooms (or how it works) upon arrival - I had to discover the cat5 jack on my own
* Emerald Suites staff could not provide me with instruction on local transit to get to Downtown and/or the strip citing that he wasn't from around here
* Emerald Suites staff could not provide the number of a local taxi service and instead provided me with a phone book to look it up myself (in the main lobby)
* Emerald Suites staff could not comment on the Internet service which went down - apparently it will take 24 - 48 hours to fix only after having complained to head office
Cleanliness: Carpets, floors, etc. should be clean
True: room was relatively clean. Nothing ultimately disgusting presented itself.
Overall Value: Low cost for services, this is a 3 star afterall.
False: Other hotels at same price will offer more. I would give this hotel 1 - 2 stars maximum in which case it is overpriced.
Additional note. Emerald Suites Nellis surcharges every monetary transaction at $4.95 as an energy surcharge. This was not in my contract with the establishment.
Thank you for reporting abuse on this Yahoo Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo Travel users just like you.