The enclosed resort grounds are certainly attractive and relaxing. The concierge (Johnny) was great and was very helpful! Most of the staff, though, are aloof and difficult to warm up to. The spa services in particular were average at best. My friend and I reserved appointments for 50 min. deep tissue massages. My friend reported that his therapist seemed to be working hard, though the result was mediocre. My therapist started out well, but did not complete the massage in time. At $135 per massage, that's poor value and customer service. The gym and pool are small, but most hotels/resorts offer tiny workout spaces. There is a nice restuarant on the premises (Fuego) and the food was tasty but pricey. The resort is located nearby the plaza and Canyon Road. One thing we were not prepared for was the backpackers asking for money. On our first night there, we were harassed by a carload of teenagers who looked like they wanted to beat us up - for no reason at all! Best advice: avoid the plaza at night. It's creepy and all the shops are closed anyway. There are plenty of nice resturants located on Marcy Street and streets surrounding the plaza.
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