Unique Hotel / Bad Service
The Food was great and the Hotel has a feel that you will not find in any other Las Vegas Hotel. Great for Adults. I really like the fact I did not see any kids in this Hotel running around. My only problem was the staff. Let me correct myself. The Staff was good in all areas but the front desk. I asked to speak to the manager because my room was rented from under me. I came back 3 times to check in to my room and the person told me that my two bed room will be ready at 4:00pm. When I came back the 3rd time they stated they did not have any rooms with two bedrooms left. When I asked to speak to the manager he stated they never guarantee what types of rooms they will reserve. I told him I had this reserved for about 7 days.
The bottom line, if someone comes behind you and is going to stay more nights, they will sell the room from under you. (That�s how I feel) When I went to speak to the manager there were 3 people that were waiting to speak to the manager. It�s funny that all of us were renting the rooms for a few nights. The manager was nice but he could care less. I am a manager of an IT company in Orange County. If the service was not bad I would send all of my employees to this Hotel because of the atmosphere and location from the main strip. I will be sending them to the South Point. The service was better. Americans need to wake up and start getting back to being more service oriented. I guess the customer is not always right if there is someone that is waiting behind you to pay for the room.
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