On Tuesday, Feb 24 my wife and I stopped by to reserve a room for some relatives and pay for it. My wife had just lost her mother and was expecting some relatives for the funeral. We stopped by and spoke with Neetu. She was helpful and had me fill out a form allowing them to charge my card. I gave her the names of the guests who were expected for two nights beginning on Thursday Feb 26, 2009. We also requested a crib and were assured all was fine with the reservations.
On Thursday evening our relatives showed up around 10:00 PM and tried to get the room. They were told by the night person, Mike, they could not have the room. He said I would have to come down to take care of the financials. I had already taken care of this with Neetu but he did not relent and insisted I travel some distance to come down at 11:00 PM and take care of things. The front desk had a record of my permission and all my credit card details. Mike was very rude to me and my relatives. When my sister-in-law told him they had just traveled 700 miles, driving 12 hours to come to her mother’s funeral, he just shrugged his shoulders as if it were her problem and left them standing in the cold.
He was nearly impossible to understand on the phone because of an accent. When I finally drove down to the hotel he was just as rude to me. It was as if we were bothering him. I had gone out of my way to set this up and had been assured by Neetu all was well but he was not about to accommodate us in any way. When I finally got there, Mike was belligerent (and I was furious). He tried to tell me we had done things wrong and it was my fault. He did allow them in the room though just before I got there so I take it he found a way to deal with the problem, but not before inconveniencing my grieving relatives and making my evening hell.
This is a very bad place. I used to stay there years ago but have written it off my list. Mike should be fired!
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