My wife and I booked months ahead for a room using my credit card for our fly drive New England Fall holiday in 2006 . Our booking was acknowledged and accepted then. So, we arrived that night on 7 Oct at around 2035. We would have also notified them of our late checking in when we first booked. The manager on duty told us that there was a problem with our card and hence our booking was cancelled! It was a shock since everywhere else within 80 km or so was full and it was night time too. Other motels/hotels that we had booked in advance using the same credit card had informed us that they would NEVER have cancelled our booking and would only deduct the amount due later next day should we not turn up. We had given our names, addresses and contact details when we booked online.
We came all the way from UK for a holiday of a lifetime and had NO WHERE indoors warm to sleep for that frosty, cold night. We complained in writing to the CEO/President of Days Inn Worldwide Inc but had NO REPLY from him, not even an apology.
So, travellers, beware of this sharp, ruthless practice of Days Inn in Concord It may well happen to you and leave you mercilessly stranded. I hate to publicise this but it was a truly SHOCKING experience that had spoiled our enjoyment.
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