Not a terribly experience here....
Our softball team had booked a block of nine rooms. When my daughter & I arrived to check in Friday evening we were given the keys to Rm 140. We hauled our stuff upstairs and found the door wouldn't lock. You could just push the handle down and walk right in. I found a housekeeper next door and asked that she call the front desk to get it looked at. We waited 15 minutes for a repair/service man to come...he fiddled around and couldn't fix it. Told me my stuff would be safe there as they hadn't had problems with theft. Uh HELLO...like I'm go to leave my things there in an unlocked room? NOT!! Went to dinner & came back to get another room. We were moved to Rm 127. Saturday we were at the softball tournament all day...we returned hot, tired and sweaty---NO parking available in the lot, had to haul my heavy icechest from across the street from the B of A parking lot. Got to our room, put in the key and pushed down the handle. Couldn't get in the room, pulled out the 2nd key from my wallet and tried it..didn't work. Had to go and use the phone in a teammate's room to call the desk. They came right over with a new set of keys. The gal asked if I might have demagnetized the key...NO!! It was the only thing in my pocket. I immediately asked for a 10% discount off my Sat nite rate for the major inconvenience of having to move rooms on Fri nite then being unable to get into my room Sat afternoon. Rooms were okay, bathroom left a lot to be desired. Showers left little room to bend over to pick up your shampoo. Mildew on the shower curtains, UGH!! Parking stinks...they need to number their parking stalls and the design of parking lot is bad...larger cars have a tough time if parked in certain stalls. Continental breakfast was mediocre at best....location was good, centrally located near some nice restaurants. For $92.65/nite this wasn't such a great value. Next time I think I'll check around to find another hotel..... I did get my $20 off on Sat's fee though which was good, or else I would've been in more of a grumpy mood! Pool is small but nice...heard complaints from others in our group that housekeeping wasn't very good. Toilets weren't too clean and had urine spots and hair that should've been vacuumed up.
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