Was our second time there!
The first time my wife and I stayed at this hotel, my wife was 6 months pregnant. We didn't know what to expect. We had been to all of the other islands but not the Big Island. We found this hotel through our travel agent. Our first impression was WOW! this was a very beautiful hotel. The lobby felt open and free. When you first walk into the lobby you get an amazing view of the pool and beach. The staff was very curtious and helpful. If it's your first time, on the way to your room someone talks to you about the hotel and what they offer. They get your bags situated in your room and talk to you about what your room has to offer. We decided to come a second time becasue the lagoon was perfect for kids. We decided that when our baby was old enough that we would take her here. Our second visit was even better. Because we were repeat guests they gave us a nice upgrade that overlooked the beach, and gave us a nice welcome back hors devores platter. Our daughter had a great time on the beach, she even got to see some turtles swim right up to the beach. It was very exciting for her. When our daughter got stung by a bee, the staff was quick to get medical attention to her, they made her feel comfortable with what they had to do. If we go back to the Big Island we will be coming back to this hotel.
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