Do not honor reservations
We made reservations and to our surprise when we arrived they had no record of our reservation and had no vacancies. Manager was rude and not at all helpful. We are not familar with the area and had to drive around for 2 hours at 3:00 am looking for a vacant hotel (which is why we wanted to make reservations in the first place). I understand mistakes happen and they might have 'misplaced' our reservation but he could at least showed some empathy.
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