Worst Service In Seattle -
The staff at the W was rude from my first day through the last. Everything at this hotel is outsourced. If there is any kind of problem the staff will do nothing about it. Their standard saying is, "That is not a part of the hotel - we can do nothing about it." The Internet support is $15/day per computer. Prepare to deal with a WIRED connection as there is NO WIRELESS connectivity in guest rooms. Only one computer can be connected at a time to the WIRED LAN. Parking (next to the hotel) is also outsourced. It is $10 for the first thiry minutes. This is direct billed to your room. The temperature controls were broken in the room. We were sweating for about 5 days straight. Although we complained to the front desk - again, nothing happened. The TV was supposidly digital. There was non-standard programming and a minimum number of channels. It took FOREVER to change from one station to the next. I was billed for phone calls I did not make and had to argue at the desk upon checkout for the bills to be cleared. Lastly, I forgot something in the hotel and when I called later they said they would get someone right up to the room to find it and send it to me. Nothing happened. No return call with the status. After three more phone calls I found out they did not do anything and it was too late. Then they told me "it is not important" and just before hanging up on me. Regardless of where you chose to stay in Seattle there has to be something better than this. I will NEVER stay there again. Anything is better.
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