Horrible - musty, ants, trashed our car
Do not stay here. We had been promised a 2-bedroom cottage with 2 queen size beds and walked into a very musty smelling room (so bad it woke me up) with one queen bed and 2 singles. The �two� bedrooms did not have doors and were separated by a glass window that you could see through. Our experience went downhill from here. The next morning we were moved to two single bay view rooms. Our luggage was supposed to be delivered for us but nearly 7 hours later it still hadn�t arrived. It finally was delivered but we had to hunt for a couple coats that had disappeared on their journey from room to room. On the surface the new rooms looked great but they were infested with ants (had to call and complain 3 different days), the interior door and patio doors did not fully close (had at least an 1/8 to � inch gap), the heat did not work in one room and the other room was either exremely hot or cold, and even simple mundane things such as replacing coffee and creamers were not completed. Our bill also included incorrect room rates and double charges for valet parking. Another warning�do not use the valet service. We had a rental vehicle with flawless cream leather interior. When we got the vehicle back we were shocked to see tire marks on the back of the headrest (yes, tire marks�from a bellhop cart perhaps?), numerous black grease smudges and a black imprint of the letters ok on the seats. The valets are very unprofessional and would shout obscenities at each other and at cars as they drove past. We complained and my husband overheard one of the gentleman who parks cars state, �What do they care, it is a rental.� Eventually we were promised by Kevin (from the valet service) that he would take the car and have a $200 detailing on it to clean up the mess. What a shock (note sarcasm) that when we picked the car up this had not been done. In all fairness I should note that this hotel has a great location, great views and an exceptional front desk staff. Unfortunately we would not have had to deal with the front desk staff had the hotel itself not been such a disappointment.
Thank you for reporting abuse on this Yahoo Travel review.
We appreciate your input and will resolve the issue as soon as possible.
By notifying us of the abuse, you're helping to ensure a quality experience for other Yahoo Travel users just like you.