I am strongly disappointed at the hotel. I made a reservation for special package by going in directly from the page where special package is offered. I even confirmed with the online representative through live chat and she sent me a confirmation email indicating that special package (which includes dinner, breakfast and wine) is included in the reservation. When I got there, the front desk clerk told me that the reservation was for the room only and there is 100 dollar extra if I want that package included. I showed the printout of the confirmation number. And the manager came and she told me that I still have to pay extra. When I told the manager that I will cancel my reservation, she offered me for dinner only. Even though I didn't get the full package I originally selected, I decided to stay because it was just for one night. And I had dinner at the restaurant on first floor. I ordered two appetizers and two main dishes. The waitress forgot and didn't serve one of the appetizer orders and one of the desert orders. Then I ordered cocktails paid with credit card and gave the tip with cash. When I came back home, I found out they charged three dollars more on my credit card. I don't even wanna argue for three dollars because I'm tired of that hotel. I would never go back to this hotel and this hotel is extremely awful.
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